Return & Refund Policy
We want you to be completely satisfied with your WonderChef purchase. Please review the following conditions before requesting a return or exchange.
Return Period
You may request a return or exchange within 14 days of receiving your order.
Return requests submitted more than 14 days after delivery may not be accepted, except where required by applicable law.
Free Returns & Exchanges
Returns and exchanges are free of charge.
Simply contact us by email at:
Our customer service team will guide you through the process and handle your request as quickly as possible.
Please do not return any product before receiving return instructions from our customer service team.
Return Conditions
To be eligible for a return or exchange, the product must be:
-
New and unused.
-
Unworn and unwashed.
-
Free from dirt, marks, odours, damage, or signs of use.
-
Returned in its original packaging.
-
Returned with all original labels, accessories, and included items.
-
Accompanied by proof of purchase or the relevant order number.
Products that have been worn, used, washed, damaged, altered, or returned without their original packaging cannot be accepted.
We recommend trying the shoes indoors on a clean surface to confirm the correct size and fit.
How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Please include:
-
Your full name.
-
Your order number.
-
The product you wish to return or exchange.
-
The reason for the return or exchange.
-
Photographs of the product and its original packaging.
Once we receive your request, our customer service team will respond with the necessary instructions and arrange the return or exchange at no additional cost to you.
Order Cancellations
Orders cannot be cancelled once they have been shipped.
To request a cancellation before shipment, please contact us as soon as possible at:
We cannot guarantee that a cancellation request can be completed once the order has entered processing.
Return Shipping
Approved returns and exchanges are free of charge.
Our customer service team will provide the relevant return instructions and, where applicable, arrange the return shipping.
Customers are responsible for securely packaging the returned products. We are not responsible for products that are lost or damaged due to insufficient packaging.
Original shipping charges, if applicable, may be non-refundable unless required by applicable law.
Inspection and Approval
All returned products will be inspected after they are received.
We will notify you by email once the return has been inspected and inform you whether the return, exchange, or refund has been approved.
Returns that do not meet the conditions stated in this policy may be rejected and returned to the customer.
Refunds
Once an eligible return has been inspected and approved, the refund will be issued to the original payment method.
Please allow additional processing time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Any original shipping or handling fees may be deducted from the refund where permitted by applicable law.
Exchanges
Exchanges are free of charge and are subject to product, colour, and size availability.
If the requested replacement product is unavailable, we may offer an alternative product, store credit, or a refund, depending on the circumstances.
Damaged, Defective, or Incorrect Products
Please inspect your order shortly after delivery.
If you receive a damaged, defective, or incorrect product, contact us at:
Please include your order number together with clear photographs or videos of the product and packaging.
Where the issue is confirmed, we will provide an appropriate solution as quickly as possible.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
Our customer service team will be happy to assist you and handle your request quickly and efficiently.